Back to Nature Production
Back to Nature 100% human grade raw frozen pet food formulas are produced in a temperature controlled, state of the art, EU certified pet food manufacturing facility. The raw materials used in all Back to Nature Formulas are procured from farms, and raw food facilities that meet the highest standards in safety and sanitation. Back to Nature formulas are produced in small batch runs to ensure freshness, safety and consistency.
Back to Nature Product Disclaimer
All Back to Nature Products are produced and sold for Animal Consumption Only.
Satisfaction Guaranteed
Our goal at Back to Nature is to offer our consumers 100% satisfaction and success with the use of our products.
We guarantee all of our products to be of the highest quality available. If your pet is dissatisfied with our product due to palatability issues, please contact us directly at Karen@back-2-nature.co.uk or 07595 020980 and we will be glad to discuss the potential refund of your purchase.
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We will make every effort to assist each consumer with successful feeding of our foods to their pets. If we are unable to successfully facilitate the transition of, or feeding of our foods, we will authorize a 100% refund through your supplier. Please see below for the details of our Consumer Return Policy.
Consumer Returns for Palatability/Feeding Issues
Back to Nature will refund 100% of the cost of our foods to the consumer in cases where product palatability deters a pet from consuming our foods.
Retailers are to inform consumers that authorisation for refunds are issued directly through Back to Nature. Consumers are to contact Back to Nature via email Karen@back-2-nature.co.uk or 07595 020908. The direct consumer return procedure is as follows:
- Retailer informs consumer to contact Back to Nature via email or telephone.
- Consumer contacts Back to Nature and is assisted with feeding process.
- If customer is still unsuccessful with feeding our product, Back to Nature will issue a Consumer Return Authorization (CRA) to retailer.
- Consumer returns product to retailer.
- Retailer refunds consumer for product return.
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